Effective Date: January 2026

At Avion System, customer satisfaction is important to us. This Refund & Returns Policy explains the terms under which products may be returned, replaced, or refunded when purchased through www.avionsystem.com.

By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, uninstalled, and in original packaging

  • The return request must be made within 7 days of delivery

  • All original accessories, manuals, and packaging must be included

  • Proof of purchase (invoice or order confirmation) is required

2. Non-Returnable Items

The following items are non-returnable unless damaged or defective upon arrival:

  • Used or installed products

  • Clearance or special-order items

  • Software, licenses, or downloadable products

  • Products damaged due to misuse, mishandling, or improper installation

3. Damaged or Defective Products

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect item delivered

Please notify us within 48 hours of receiving the product.

You may be asked to provide:

  • Photos or videos of the issue

  • Order number and invoice

Once verified, we will arrange a replacement or refund, as applicable.

4. Refund Process

  • Approved refunds will be processed to the original payment method

  • Refunds typically take 7–10 business days to appear, depending on your bank or payment provider

  • Shipping and handling charges are non-refundable, unless the return is due to our error

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped

  • We recommend using a trackable shipping service

  • Avion System is not responsible for items lost or damaged during return shipping

6. Order Cancellations

  • Orders may be canceled before shipment for a full refund

  • Once the order has been shipped, it will be treated as a return and subject to return conditions

7. Exchange Policy

Exchanges are subject to:

  • Product availability

  • Approval after inspection of the returned item

If an exchange is not possible, a refund will be issued according to our refund policy.

8. Contact Us

For return or refund requests, please contact us with your order details:

Email: info@avionsystem.com
Phone: +13149129478

9. Policy Updates

Avion System reserves the right to modify this Refund & Returns Policy at any time.
Any changes will be updated on this page with a revised effective date.